Wooden Arm Futon Frame - Cherry Brown Finish

First, I must say the Customer service is excellent. A part from the frame was broken, when I contacted the company about the part they sent one out fast.
Now, about the product, the frame is put together cheaply. Also the instructions are kind of vague with very little info on parts and part numbers. The cherry arms are very strong. I think if the product came with a sturdier frame that it would complement the cherry arms. I intend to purchase a better frame.

My computer/guest room needed some help. My old futon and mattress was heavy and needed updating. I was lucky and found just what I was looking for on AMAZON and it was on sale. It arrived on time (when promised) and then the assembly began. What a surprise.....the easiest assembly with all tools and parts (none left over) and most surprising - instructions & pictures that could be understood. It did not take long and it's easy to open and close. Overall a wonderful addition to my home.

Arrived on time. One of the legs of the wooden frame was severely chipped, but covered with varnish (so it was clearly known to the manufacturer to be defective). One of the bolts was defective as well, didn't have a key hole, and it took a lot of effort to tight it. There was not a single spare bolt or nut provided.
If I needed another futon frame I would stay away from this kind.