Serta Naples Espresso Full Futon Frame

 (3 customer reviews)

It takes an hour and at least two people to put this together. (Ask one of your more patient, instruction-reading friends to help out.) But once it's together it looks and works great. I've been using it for about two and a half months, mostly for sitting, a few times for sleeping, with no problems. I use an 8 inch, pocket coil futon matress with it and it's extremely comfortable.

I really wanted this futon frame to work for us.

When we began to assemble it, we discovered (after a half hour of unpacking, organizing pieces, reading instructions and figuring out what went where)that one piece was defective. It was one metal piece, which was simply too short (there were two, one for each side. One fit, and the one on the other side was too short and simply would never work.) In theory, this could be a simple fix. We could contact the company "furniture fx"and they could send us a replacement. Well, we called the phone number listed for customer service, and got a recorded message and then were disconnected. And, moreover, the recorded message didn't even have anything to do with this company. (something along the lines of "to spark up your evening with someone to talk to, call 800-9xx-talk")

So, we thought, okay, that's weird, maybe a mistake, let's go to the website. Well, the website on the instructions doesn't exist. How is it that...Read more

When the frame arrived, there was multiple scratches to the frame. some what easy to put together, very sturdy and nice for a guest bedroom