American Furniture Alliance Hermosa Metal/Wood Frame

Comment: To start off on a positive note, we received the futon in a pretty timely manner & the wood sides look very nice. We're concerned about how comfortable the metal slats will be under the futon, but have yet to be able to try it out. First off, there are 2 sets of directions and we only received 1. Although annoying, problem was easily solved as customer service was helpful. However, after getting the complete instructions we found out that they had sent us parts for a different futon model. Again we called and they said it would take up to a week to arrive. Mind you, I ordered this specifically so that the frame would arrive during my husband's spring break (among other things, he's a teacher) so that he would have time to put it together with me. Of course in continuation of the problems we've had with them since receiving the item, we got an email saying that they have to order the parts & we won't be able to receive it until the end of the month (by that time, we just started April). So, a month later, the frame is still in pieces on my sons floor encumbering his play area (it's not like these are small pieces that we can put away in a closet). Considering this item is not cheap, I expect better & am used to business on Amazon to be organized & professional. Had I known all the items were not in stock, I would have ordered something else. I suggest you do the same.

Comment: Shipping was great. The product itself is sturdy and pretty easy to put together. I love the look, very nice...

Comment: Bought this for my son and it is as advertised. The only issue we had was some broken slats once we received the bed initially. Getting the new bed was a bit cumbersome as the end supplier can't ship piece parts and have to ship the full bed. Response was quick and we are pleased. Installation was simple overall.

Comment: Arrived faster then expected. Easy to put together(did it by myself) this is really a beautiful frame I love it.

Comment: Excellent product. Assembling it is definitely at least a 2 person job. But the wooden arms look amazing and the metal futon base is very sturdy. Haven't owned it for too long, but I'm pleased with my purchase. When opened up, it looks decently comfortable to sleep on. Strongly recommended!